Privacy Policy

Alert San Diego is committed to protecting your privacy. We want you to be assured that we will only collect and use your personal information for identified business purposes. We will never disclose any of your information to any outside party. Rest assured that we keep your personal information confidential and do not sell or provide your information outside of the scope of its intended business purpose.

What Is Personal Information?

Personal information refers to information that specifically identifies you as an individual and is provided to or collected by us. It includes information that you provide or that we collect from other sources with your permission, for example: your name and address, telephone numbers, home conditions, gender and marital status, family composition, banking or credit card records, payment history and credit references.

We Collect Your Personal Information to:

Your consent for us to collect, use and disclose your personal information for any of these “Identified Purposes” is implied when you provide us with your personal information or give us the permission to collect the information from third parties. In general you can choose not to provide us with some or all of your personal information as long as the lack of information does not result in our inability to fulfill your contract with us.

How Do We Obtain Your Personal Information?

We may collect your personal information directly from you or from third parties with your authorization: Through your contacts with our employees including our sales consultants, service technicians, customer care specialists and monitoring station operators through your contacts with our franchisees, your area service representatives Through your contacts with our regional service representatives Through your visits to our website In general, you can visit our web site to access information while choosing to remain anonymous and not revealing any personal information Or from your other interaction with us, for example through your payment history.

How We Use Your Personal Information

We use your information only to provide you home medical alarm products and service you request, such as verification of an alarm and processing payment of monthly service fees. At Alert San Diego, we are obliged to keep your personal information confidential except under the following special circumstances:

How We Safeguard Your Personal Information

In the course of daily operations, Alert San Diego and its associates, their employees and outside service suppliers may have access to your personal information for a legitimate business purpose or reason. For example, accessing your personal information to verify you are the account subscriber in an alarm verification process. Each and every one of them is governed by strict standards and policies to ensure your information is secure and treated with the utmost care and respect.

Our Employees

As a condition of employment, our employees are required to sign a confidentiality agreement binding them to this responsibility which governs their actions during and after their employment with Alert San Diego. Unauthorized access to and/or disclosure of client information by an employee of Alert San Diego is strictly prohibited. Failing to do so will result in appropriate disciplinary measures, which may include dismissal.

Outside Contractors

We sometimes contract outside organizations to perform specialized services such as home medical alarm monitoring. Our trusted service suppliers may at times be responsible for handling some of the information we receive from you. But they are given only access to information necessary to perform those services. In addition, they are prohibited from storing, analyzing or using that information for purposes other than to carry out the service they have been contracted to provide.

On Our Web Site

When you fill out forms to provide us with your personal information such as your name, telephone number, address or email address to request more information from us, Alert San Diego will take all commercially reasonable steps to establish a secure connection with your Web browser. We will treat and safeguard personal information collected on the Web site the same way as if the information is collected through other means. Whenever our web site contains links to other non-Alert San Diego Web site, although we always try to link only to Web sites that share our concern for customer information privacy, we are not responsible for their contents or their privacy practices, Accessing, Verifying and Amending Your Personal Information As our customers, you have the right to access information held in your personal files with us. Whenever you want to review or verify your personal information, write to our Privacy Office or send us an email. Please be as specific as possible which personal information you are requesting. We will try to respond to your requests as soon as possible. We are committed to maintaining the accuracy of the your personal information. Please keep us up-to-date on any changes. Should you discover any errors in your review of your personal information, please advise us immediately.


655H Fairview Road PMB5.

Simpsonville, SC 29680


Retention of Your Personal Information

We only keep your personal information for as long as we need it to effectively provide services to you. Alert San Diego shall use care when storing or destroying your personal information in order to prevent unauthorized access. For more information please contact our customer care department at